How to block a player in live casino on Dokluy

Playing live dealer games on Dokluy usually means sharing a chat room with dozens of strangers, and occasionally one of them turns nasty. Whether someone is spamming the chat, berating the dealer, or just being a plain grouch, the platform gives you tools to mute and block unruly users without leaving the table. This walkthrough covers the exact steps to take, plus a few workarounds when the built-in button does not behave the way it should.

Australian players tend to log on late at night thanks to the time difference with Cambodia, and many prefer to keep their sessions tight so they can still catch the morning tram into the Sydney or Melbourne CBD. Knowing how to block a player in live casino on Dokluy quickly means less time wrestling with menus and more time focusing on bets, brekkie plans, and the cricket scores rolling across the bottom of the screen.

Getting started with account settings on Dokluy

Before you can block anyone, your account needs to be in good standing and you need to be logged in. Open the Dokluy app or head to the desktop site and enter your credentials. If you have been locked out or your password has stopped working, follow the reset walkthrough at how to reset your Dokluy before doing anything else. A fresh login session is required because the block list is tied to your profile, not to the device.

Once you are signed in, tap the avatar or profile icon in the top-right corner. Most Australian users find this tucked under a hamburger menu, especially on older versions of the Android APK. From there, choose Settings, then look for a sub-menu labelled Chat, Privacy, or Responsible Gaming. Dokluy rolls all chat controls into one place, and the block feature sits inside this hub. If your settings page looks bare, you may need to update the app or, in rare cases, how to check the server to confirm your region is syncing properly.

Navigating to the live casino lobby

After confirming your settings, jump back to the home screen and pick the Live Casino tile. The lobby lists every active table grouped by game type — baccarat, blackjack, roulette, and sic bo — with the dealer's name and current bet limits shown at the top of each thumbnail. Aussie players often head straight for the AUD tables when they are available, though the conversion rate is handled automatically by the wallet.

Pick any open seat. You do not have to place a bet to access the chat box, so feel free to spectate while you get your bearings. Tap the table thumbnail, wait for the video stream to load, and look for the chat panel on the right-hand side or along the bottom of the screen, depending on whether you are on mobile or desktop. If the table refuses to load or streams at a stuttering pace during peak Sydney evening hours, it might be worth checking your NBN connection or hopping onto a 4G backup before troubleshooting the app itself.

Identifying the player you want to block

Inside the live casino on Dokluy, every chat message carries a small avatar or username tag. Long-press the message on mobile or right-click on desktop to bring up a context menu. The menu usually offers four options: Reply, Mention, Report, and Block User. This is where you confirm the username matches the person you intend to mute, since live casino tables attract users with similar handles and the occasional spoof account.

If the offender is spamming emoji or pasting referral links, take a quick screenshot of their messages and the username stamp before proceeding. Screenshots help if you later need to escalate the issue through Dokluy support, and they are handy when comparing how aggressive moderation feels across different tables. Many Aussie players keep a dedicated folder on their phone for exactly this purpose, especially those who rotate between multiple tables during a single session.

Below is a quick comparison of where the block button lives across the main Dokluy interfaces, so you do not waste time hunting for it the next time a troll jumps into your baccarat round.

Interface	Where to find the block option	Extra steps
Android app	Long-press a chat message → context menu	Confirm username before tapping Block
iOS app	Tap and hold the message bubble → action sheet	Authorise via Face ID if prompted
Desktop browser	Right-click the chat line → drop-down	Refresh page if the menu does not appear
Mobile browser	Long-press the username tag → pop-up	None, instant block
Tablet (landscape)	Tap the three-dot icon next to the chat line	Confirm in the secondary dialog

Using the in-game block feature

Once you have selected Block User, Dokluy asks you to pick a reason from a short drop-down list. The choices typically include harassment, spamming, inappropriate language, cheating accusations, and other. Pick the option that best describes what just happened — this helps the support team prioritise reports and keeps the moderation queue clean. After confirming, the user vanishes from your chat feed and you will no longer see their messages, even if they return to the same table.

The block is one-way, which means the other player can still see the public game results, but their messages become invisible to you. This is by design so that moderators can still observe patterns without one user tilting the room. If you accidentally block the wrong person — easy to do when a dealer shares a name with a regular — head back to Settings, then Chat, then Manage Blocked Users, where the full list lives with a simple Unblock toggle beside each entry.

Players who prefer keeping a paper trail often combine the block with a quick report. Reporting does not unblock the user, but it flags the account for review by the Dokluy compliance team. Australians used to ACMA's strict oversight appreciate that the platform logs reports with timestamps, so the team can match complaints across multiple sessions.

Managing your block list and privacy

Your block list on Dokluy is capped at a sensible number, and you can prune it any time from the Settings menu. Open the app, tap your avatar, head into Settings, then Chat, then Manage Blocked Users. From there you can unblock, add notes, or sort the list by date. The cap exists because most players block two or three accounts a month, not dozens, and the platform keeps the interface snappy even on older devices.

For Australian users playing on shared tablets during a house visit, it is worth setting up a quick PIN or biometric lock on the Dokluy app itself. Both Android and iOS allow this through the device settings, and it stops a curious mate from peeking at your block list or worse, accidentally lifting a block while passing the device around the lounge room. Some players also clear their Dokluy chat cache weekly to keep the app light, particularly those running the older Android build on a mid-range Samsung.

If you want a deeper look at how Dokluy behaves when you experiment with these controls, the how to test a new tutorial walks you through running a sandbox session before changing anything on your live account.

Troubleshooting when the block function fails

Sometimes the block button refuses to respond, the menu vanishes, or the confirmation dialog never appears. The most common cause is a stale session token, especially if you have been logged in for more than 24 hours straight. Force-close the app, reopen it, and sign back in. On desktop, clear cookies tied to the Dokluy domain and reload the lobby. Nine times out of ten, the block function snaps back into place.

Another culprit is server load. Live casino tables peak between 8pm and midnight Cambodia time, which lines up with the late-evening rush in Sydney, Brisbane, and Perth. When traffic spikes, the chat moderation layer can lag, and the block button may grey out for a few seconds. Wait for the round to finish, then try again. If the problem persists, drop into another table for a few minutes and return — the chat service typically cycles when you rejoin.

Players who notice repeated failures across multiple sessions should treat it as a sign that the app needs an update or that their account has been flagged for review. Check your inbox for any compliance emails from Dokluy, and if nothing arrives within 48 hours, reach out through the in-app help widget. Some Australian users also keep tabs on community hubs and aggregator blogs to compare notes. Two independent references worth bookmarking are the Ziart newsroom and the Mandarin FM feed, both of which cover regional app behaviour and outage patterns.

If all else fails, uninstalling and reinstalling the Dokluy client usually clears any cached permissions that might be interfering with the moderation tools. Just remember to back up your two-factor authentication codes first, otherwise you will spend the next hour locked out instead of playing.